Shipping

Processing Time

Orders ship within 1 business day (Monday–Friday).
Orders placed on weekends or after 12 PM PST ship the next business day.

Delivery Estimates

We offer simple, clear shipping options at checkout. Delivery time depends on the service you select:

• Standard Shipping: 3–5 business days after dispatch.
• Economy Shipping: 5–8 business days after dispatch.
• Expedited Shipping (when available): 2–3 business days after dispatch.

These estimates apply to U.S. orders and are based on carrier transit times. Actual delivery speed may vary during peak seasons or due to carrier delays.

Carriers

We ship primarily with USPS and UPS. Shopify and Google use these carrier services to display delivery estimates at checkout and on Google Shopping.

Shipping Rates

Shipping rates are calculated at checkout based on your order weight, destination, and selected service. You’ll always see the full shipping cost before you place your order.

Free Shipping Threshold

Free shipping begins at $100 (before tax) for orders shipping to the contiguous United States. When your cart qualifies, a free economy shipping option will appear automatically at checkout.

Packaging

All packaging — mailers, paper fill, tape, and labels — is fully compostable or recyclable. Each violet-glass jar is carefully protected to help ensure safe delivery.

Damaged Deliveries

If your order arrives damaged, please email a photo of the issue within 48 hours of delivery and we’ll replace it as quickly as possible.

Returns

Food Safety Policy

Because our products are ingestible, we cannot accept opened jars or opened refills. Unopened, unused items may be returned within 14 days of delivery.

Refund Eligibility

• Returns must be unopened and in original condition.
• Return shipping is the responsibility of the customer unless we made an error.
• No restocking fees are ever applied.
• Refunds are issued to the original payment method once the item is received and inspected.

Refund Processing Time

Once your return is delivered and inspected, approved refunds are processed within 3–5 business days. Your bank or card provider may take an additional 3–7 business days to post the credit to your account.

Exchanges

Need a different product? Contact us — we’re always happy to help find the right match for your companion.

Questions?

Email us anytime at info@nattynootz.com.